Woodhouse Day Spa – Woodlands

I think Woodhouse has impeccable hospitality and attitude from the hostess and technicians. They treat you very very special. The place is simply like a dream visually and sensually. You feel like ur in another country when you come here. I didn't give it 5 stars for a few reasons.

The wrong pedicure service was booked by them, when my husband set it up 2 weeks out for my bday. They didn't send confirmation email to even catch this. They did take 50% off because the wrong Pedicure was booked by them, but it then it was very very mediocre and not worth the full price they were originally asking ($80).

The spritzer manicure was not worth $50 -- very under par for the price. No hand exfoliation or massage included. The polish should be top notch and it wasn't. I wasn't even offered gel shellac by the tech even though it was available.

My acne refining facial made my skin look great, the experience was wonderful, however for the price, I expected more extractions to be done.

The cashier at the end of service caused me to really dock points because of her manner in asking for a 20% gratuity.  Gratuity is discretionary but she expected and assumed I would and should tip 20% just by her way of saying it.   I paid for the expensive services but that doesn't mean I'm obligated to tip because the service was sort of under par for the price. When I told her I already tipped the concierge hostess she looked offended and sort of mad.  Well -- the host was amazing. She deserved it.  If I spend about $300 on services, EACH service and EACH person should be top notch. That's why I didn't tip 20%. I paid for the services, and that's fair.

This was my second time to Woodhouse Day Spa in the last 5ish months. First time I had a massage, facial, and pedicure. This time, my husband and I had a couples massage. The prices make me feel like it should be the best services I’ve ever had. My facial was great, pedicure was mediocre, massage was good. This time, my husbands deep tissue he said was great (not the best) and my Swedish massage was a 4/10. The staff is nice and the facility is clean and beautiful. The hallways are always chaotic and the lounge is way too small for the amount of guests they have. I’m glad The Woodlands has a spa like this now but I wish the services were better for the pricing. It’s annoying when you check out and they ask out loud  “would you like to add 20% gratuity” because it puts you on the spot (for both the tip and the amount) and their staff isn’t great enough for them to assume that 20% is the starting point.

Woodhouse Spa is the best!! My hubby treated me with a wonderful vichy spa treatment for my birthday! Amazing service--highly recommend Emily! And when my services were done, they had a cake and glass of champagne waiting for me!! Truly an amazing touch and made me feel EXTRA special!! Chose to come here for your spa needs, they will not disappoint! Professional, friendly, and go the extra mile to make you satisfied.