Pretty Please Skincare Studio – NYC

I visited Pretty Please for a facial treatment. After reading a lot of reviews and seeing Jennifer's reels on Instagram, I was very excited about the visit and was looking forward to a pleasant experience. However, I must say I am very disappointed and unhappy about my experience.

I initially wanted to book with Jennifer but when I called I was told that Jennifer was fully booked and that all staff performs treatment just like her.

Amy was warm and kind at first, and I enjoyed our chit chat before the treatment started. I also liked the atmosphere and the vibe of Pretty Please very much, and felt very relaxed when I first walked in. However, when I lied down and she took a close look at my face, she informed me that I had a coldsore and asked me to reschedule the appointment. I told her that my coldsore had already healed based on what the doctor said and what she saw was a scar. Nevertheless, she said as long as she can see something on my face, there is a risk that she could be infected. I understood and respected the policy, and so I asked if we could do something else, such as a back facial, since I didn't want to waste her time.

She agreed and we ended up doing the back facial. However, the experience was horrible. First, the treatment only lasted less than 30 minutes, even though she told me that the treatment would last for 1 hour. I understand that we had spent some time in the beginning trying to sort out the facial issue, but I'd appreciate it if she could tell me upfront that the treatment time would be reduced. Also, her hands were very cold and it was a bad experience to have cold hands constantly rubbing my back. The treatment itself was terrible; she basically applied different oils on my back with no skills whatsoever.

When we ended the treatment in less than 30 minutes, she emphasized again how my coldsore could've caused a risk to her and her customers. I felt a bit uncomfortable that she had to keep mentioning this, given that I had already told her that I appreciate the situation and had switched to a different treatment so that I could still pay for her time and service.

Furthermore, when they sent an automated email asking for feedback after the visit, I spent a long time expressing my concerns but no one ever got back to me. They clearly don't care about customer satisfaction (not when it's expressed privately).

Overall, my experience was very bad because of the way she treated me. More importantly, the back facial was totally not worth the price based on what I described above.

There are so many facial places in New York with much better customer service and expertise. I would definitely not recommend this place.

I've been coming to Pretty Please since 2015, and I almost do not want to write this review, as this spa is such a precious, hidden gem of a spot! I love every esthetician I've seen -- they are all incredibly welcoming, friendly, always offering skincare tips, and answering all of my questions about my problematic skin. I leave feel refreshed and glowing. They also exclusively carry Eminence Organics skincare, which is a wonderful line that's all natural and nourishing.

A lovely facial that left my skin glowing and luminous for days. The estheticians knew there stuff and were so lovely.