Massage Green Spa – Kalamazoo

I don’t normally leave reviews. The massage I received left me sad and frustrated. I was not called back until 30 minutes after my scheduled time. I’m very conflicted because while the masseuse was kind and sweet, she did not stop talking throughout my massage. I am very pregnant, which was noticed and commented on -specifically how tired I was and was looking forward to relaxing. I understand that a prenatal massage has different requirements than a traditional massage but I had the thought several times that the masseuse stopped her technique for quite a while throughout the 30 minutes. I was very much looking forward to this massage but left feeling sad and trying to justify the $70 price tag for a lackluster 30 minute massage. The unfortunate part is that this was a gift, if it’s possible to give the money back to the giftee I would like to go this route.

Okay. 4 Stars.

I used to love going here (as a member) but lately they've been extremely unorganized and the quality of the staff has gone down as well. The sauna did not work the last few times that we went. When I tried to schedule a facial, they scheduled me a massage (on a day that the esthetician doesn't even work). I had to wait 2 weeks for another appointment and was scheduled over the phone for 5PM (which I wrote down). But received a text the day before confirming a 9AM appointment. When I called they said that an esthetician would not be there at 5PM so there's no possible way that I was scheduled for that time. The person over the phone proceeded to argue with me for 10 minutes and told me that I would have to wait another 2+ weeks for an appointment. Save your money and go to somewhere else that's more organized and professional.