Imagen Salon & Day Spa – Tucson

This has been my worst experience ever at a salon/spa. When scheduling I requested an experienced stylist for a root touch up, highlights touched up and a trim. I did want a bit of contrast so I brought photos.  Upon checking after the fact, I learned Justina has only been licensed 8 months and it is apparent that she should still be in training or at the least supervised closely which was not the case. After four hours I left with patches of grey roots, no highlights remaining, and an orange tinge to my hair (long story), exactly everything I expressly asked not to have. Haircut was also uneven and choppy.

So, a couple days later after trying to work with it I called the salon manager in hopes something could be done. She was very kind and apologetic and arranged for an experienced stylist, Erica to redo my hair.

This is where the situation gets bad. I arrive at the second appointment, and all seems well, Erica assesses my hair and goes back to prepare the color. When she returns quite a bit later, she is upset and berates me, telling me she spoke with Justina and basically calls me a liar. She would add a few highlights but that is it. I asked to speak with the manager again and Erica responds, "I am handling this now". And continues to berate me in front of another client and stylist in the next chair.

There is much more that transpired, it was a very upsetting experience and I do not understand where the hostility came from. As I am leaving the appointment Erica actually said to me "just so you know, as an experienced stylist I charge much more than Justina, this service would have cost you $287."

Well, this is the issue, I requested an experienced stylist, I am always willing to pay for the service and have never hesitated to pay well over $300 for a complete color and cut. I was not looking for a freebie and had paid significantly for the service I received. As I was leaving Erica repeatedly said "Just so you know" three times to me. This has been one of the strangest experiences, it is just hard to understand. Erica noted the roots not being covered, the haircut being uneven, the monochrome color -- her word. How this could be my fault is beyond me.

I am not leaving this review to be vindictive; I just hope it can help someone else in the future avoid a similar situation or even the business make some much need changes.

Great place to have a spa day. The people here are very friendly. Tyra gives one of the best facials I've ever had. Melissa is very good with thin hair and does exactly what you ask. Prices are high, but I have found worth the extra expense.