Burke Williams Day Spa – Sherman Oaks

Was pretty quiet for a a few months, and then got louder and louder, as more and more people came out of their homes again, and now that the movie theatres are open again -- ugh. I forgot that when laying on a massage table, you can hear the movie broadcasting from the theatre in the mall. Forgot all about that. Bring earplugs if you can't stand that kind of background noise.

I called and made an appt for a stone massage surprise birthday gift for my wife at the Sherman Oaks spa. I had a gift card which was not quite enough so I paid the balance due with a credit card. The agent told me I was set and everything was good to go. I received via email the relative documents. When the day arrived I gave my wife the gift certificate and she left for her relaxing stone massage.

When my wife was finished with her massage she was approached by one of the Sherman Oaks front desk clerks because there was a problem with the amount I had paid over the phone. She of course knew nothing about it and so they called me. Apparently there was an approx $25 overpayment on my part, because the clerk who took my telephone appt request got it wrong. So now I've overpaid. I asked them to use the overpayment $25 toward the tip that my wife would leave her masseuse, and get the cash she'd already left, back. I was told NO because that money (the cash) was swiftly and now already in a lock box which could not be opened.

I was extremely upset over this and got into an argument with the clerk. My wife was still there listening to all of this and was very upset at the whole ordeal. This totally ruined the whole spa experience for her.

We feel that we were being manipulated to use the $25 credit to return and apply it toward something to buy or something more expensive in the spa. They were not giving the mistaken charge BACK, no, they wanted it SPENT.

We have been long time customers at this spa but we will NOT be using this $25 credit or your spa services again.

We feel it is worth losing because we don’t feel your staff there have your customers best interests in mind.

"JJ, thank you for your feedback. Please know we take this seriously and will be doing additional training with our teammates to prevent this miscommunication from happening in the future. We always want you leaving feel more relaxed that when you came in and clearly that did not happen during this experience. We have already refunded the additional $23.80 that was paid for that day to your credit card and have placed notes on yours and your wife's files to receive complimentary enhancements on your next visit. If I can be of any further assistance, please feel welcome to contact me." D. Amstadt, Burke Williams General Manager

I have been coming to Burke Williams for communal bath and massage for many years. Today I decided to finally write a review because of the staff's exceptional service. When I accidentally made an appointment for "men only" day, they were patient and accommodating. TIP: I am sure everyone has their favorites but I recommend getting a massage from Sekani or Gabriel.