BERKELEY

Claremont Resort & Spa, Berkeley, CA
I've been to the Claremont Resort & Spa many times, including on my wedding day eleven years ago, so I'm disappointed and surprised to have to submit a negative review.  My last visit was really not up to standard, especially at the deluxe prices the Claremont charges. The spa ambiance is lovely and restful, but I had the following problems:  
1. Robes not available the second day. The spa provides large-size robes on request but was "out" on day 2 because of a busy weekend. The regular size robes do not cover a size XL woman, which was embarrassing when meeting and walking down the hall with a male massage therapist!  
2. The same massage therapist was assigned for two back-to-back treatments: deep-tissue massage and reflexology. The deep-tissue was fine, but the therapist was not very experienced or knowledgeable in reflexology, which was disappointing.
3. The fruit was bruised and tired-looking, very unappealing.
4. There was no one checking the front desk at the salon, so my pedicure appointment started late. The person who did my pedicure was very brusque and rude when I wandered into the salon area looking for a staff person, but later when she did my pedicure was "fake sweet" and overly chatty, clearly in pursuit of a tip.
5. The products used for my facial stung my skin and left me with red, irritated cheeks for two days afterwards.
The experience was not all negative. The front desk staff was pleasant and efficient, the facility was very clean and the atmosphere was lovely. The spa technicians who performed my services were all competent. Unfortunately the overall spa experience, when combined with the very poor customer service and high prices at the hotel, was very disappointing and not worth the high price tag. 
--Twyla H., 2006

Claremont Resort & Spa, Berkeley, CA
This place is great. It is VERY clean. The refreshments in the lounge were fresh and tasty. The staff were helpful. The aestheticians were the best!!! Surpassed my expectations. The facilities included a steam room, deluge bath, large spa, whirlpool bath and a large selections of private showers. Wonderful toiletries. -- Ryan L., 2007

Calistoga Inn and Spa, Calistoga, CA
Pro:  The staff were extremely attentive. Con: The facility was very  institutional and not luxurious. I felt like I was in a prison hospital. --  Karen K., August 2006

True Salon & Spa, Elk Grove, CA

Pros:  Pleasant esthetician. Skillful skincare service by Nancy.  Pleasant treatment room and separate waiting area. Reasonable prices. No up sell. Nicely decorated salon, clean and well laid out. Shower facility (private and well away from the eyes of the salon) for more advanced spa services. On site parking.   Efficient online booking system.

Cons: Chaotic front desk personnel (albeit on a Saturday near a holiday).  Not well mannered or gracious to a first time guest.  Salon is loud enough to be heard in massage and spa therapy rooms.  No thanks from the front desk for having visited.

The Details: I visited on what I am guessing was a busy pre-holiday weekend (the Saturday before Christmas) because it was a chaotic start to an otherwise pleasant appointment. The salon was buzzing, but not overly full. Two staff persons were at the front desk. A few other patrons were waiting. I arrived 20 min early for a skincare appointment because I knew, as a first time guest, I'd need to fill out the appropriate paperwork. The front desk staff were not at all welcoming and didn't have it together. 

They asked my name, checked me off a list, and then told me to take a seat at an empty hair station. Before I had even taken off my coat, however, they moved me to a separate waiting area in a quieter area where the esthetic services were performed.  One of the two front desk personnel said "I'd offer you coffee but you probably don't want any before a facial..." (true), but then failed to offer me water, tea, or to browse the holiday goodie table set up for patrons.  I wouldn't have had any, but it would have been nice had they offered.  No one addressed me by name. No one introduced themselves.

Once I was seated in a back hallway near the estheticians' rooms, it was quiet and pleasant.  My esthetician came and offered me cold water several times as she got prepared. She showed me where to hang my clothes and I started to undress when the front desk personnel returned and motioned for the esthetician to come out for a private discussion.   This was to discuss an error -- there was another person scheduled ahead of me for a short eyebrow service, so I had to put my shirt back on and come back outside and sit down. The esthetician was sweetly apologetic -- the mistake was made by the front desk. She thought I *was* her eyebrow appointment.  We finally got underway for our appointment about 10 minutes behind schedule, but thereafter, all went well with that service.

My esthetician was Nancy and she was pleasant, skillful, had a light touch (my preference) and gave me a European Facial, concentrating on my rosacea issues. Her massage of head, shoulders, hands and scalp was wonderful.  Dermalogica products were used. I am not wild for that product line, but it's not a bad line when compared to other overpriced and ineffective lines (Pevonia for rosacea is nothing but a waste of money in my opinion).  It's "middle of the road" for me but did take care of my severe case of dry skin on that date.

What I particularly liked about Nancy was that she did no up-sell whatever. No recommended additional upgrades and, when she thought I should have a particular night cream, she gave me a sample without request and told me to try it before considering a purchase. This is a nice and professional way to recommend a product, rather than immediately pushing to the sales counter.  I liked her services enough to book a return appointment before I left.

I would not consider having my hair done here, however, simply because the front of the house was not very welcoming, they again didn't invite me to have any of the customer refreshments after my appointment was finished, and didn't say goodbye as I left.  Nancy did, however, so I'll come see her again next month.

  -- KF, December 2011

River Village Resort and Spa, Guerneville, CA
River Village Resort and Spa is a hidden treasure. We want to come back for a month! The cottage was wonderful and the hosts were so friendly that we felt like we were leaving old friends after just 2 days. The wet salt massage was unbelievable! Better than any massage/treatment ever (even one "famous" spa nearby where we spent 2 days before  coming here).  We should have stayed here for the "Ultimate Spa Package". Next time, we will, and we'll be back with friends. -- Daly T.,  2005

River Village Resort and Spa, Guerneville, CA
What a grand experience --  the cottage, the community feeling, our hosts, Gary and Donna. And then there is Phil and Bonnie! Oh, that lavender wet salt massage and those hands. Thank for it all, we loved it and we'll be back. -- Patty M., September 2005

Estancia La Jolla, La Jolla, CA
I was married at Estancia and skipped my Bachelorette Party so I could spend the day before my wedding at the spa with the girls getting manis, padis, and facials. Since my wedding, I have been back many times thanks to gift certificates from my boss, husband, and family members. The grounds of Estancia are immaculately kept and there is a calming feeling as you are greeted by the inviting aromas and candlelight of the spa. The waiting area offers tea, cucumber water, and fresh fruit, as well as ample magazines to choose from. You may also have drinks, breakfast, or lunch from their restaurant delivered to the spa. I have really enjoyed the outdoor areas: one area has a nice fireplace and cushioned seating, while the other area is strictly for the ladies with a Jacuzzi and lush landscaping. The staff is very friendly and their main goal is to ensure that you have a wonderful, relaxing experience. This is a small upscale spa, with very reasonable pricing.   --  Michelle M.,  September 2008

Spa Equinox at the Century Plaza Hotel, Century City, CA
Very friendly and attentive staff. First impression was good. Very clean and relaxing atmosphere. Excellent prices. I received the couples 50-min. Swedish massage and was very satisfied. I cannot stress how courteous the staff was. I was escorted through the spa, refreshments were poured for us; it was very nice. The day spa, which you have complete access to all day, was fabulous. Very well maintained -- fresh fruit and drinks available alongside lounge chairs within the spa. Overall, highly recommended.  -- Andrew

Urban Retreats, West Hollywood, CA
For my boyfriend's birthday, I arranged for a surprise 60-minute massage over his lunch hour. I made the appointment well in advance, and specifically requested two things: NO deep tissue (light Swedish only) and NO male massage therapists. When my boyfriend arrived, he was given a very deep tissue massage (all elbows, he said) by a short dark-haired man! Thinking this was the "surprise" I had planned for him, he didn't mention how uncomfortable (in several ways) the massage had been, until a couple days later. As soon as I heard what had happened, I called the spa to discuss my complaint.  Each person I spoke with "did not have the authorization" to handle my complaint. The one woman who DID have authorization never returned my calls, despite over a month of messages. I finally gave up after 5 weeks. In sum, it's a very poorly run spa. --Jessica C.,  March 2005

Spa on the Plaza, Monterey, CA
This spa was one of the most disappointing I have experienced. The front desk was staffed by young ladies who thought and worked so slowly, they may as well have been stoned. My girlfriend and I both had massages and one additional treatment each. We both found the masseuse's to be uninspired, performing a merely perfunctory service. There was no sauna or Jacuzzi, only a small, poorly performing steam room that went from cold to hot and all the way back to cold before restarting. The layout of the locker rooms was likewise poorly executed. When the door opened, anyone walking in the hallway outside could look in to most of the interior of the locker room, viewing anyone inside, regardless of whether they were dressed or not. I was charged $390 for two massages and two salon services. Hardly worth it. I won’t return. -- Drexel B., August 2008

Health Spa Napa Valley, Napa, CA
One of the best spas I have ever been to. From start to finish, I felt it was well worth my time and money. With access to a gym, a pool, steam room, and Jacuzzi, you can definitely take your time there and enjoy your treatments. I am definitely going back! Very professional and great atmosphere. -- Terina C., 2004

Sol-Y  Mar Day Spa, Oakland, CA
Sol-y Mar Day Spa is wonderful.  They offer massage, couples services, and the staff is wonderful. I highly recommend that you go, and ask for a tour to see the entire spa.  -- Loren, November 2008

Desert Springs, JW Marriott Resort & Spa, Palm Desert, CA
I had a facial at the spa next to the JW Marriott Resort in Palm Desert. Prior to my facial I was allowed to visit the steam rooms, hot tubs, outdoor pool and California showers. All areas were very clean and the staff helpful and friendly. I especially enjoyed the aroma therapy steam room.   -- Marianne W., March 2009

Hacienda Hot Springs Inn & Spa, Desert Hot Springs, CA
I stumbled on Hacienda Hot Springs Inn and Spa by accident, and have fallen in love. Each room is clean, has a kitchenette, a private patio, spa robe, and the grounds are beautiful, with two natural mineral water pools.  The last time I went I splurged on a massage and it was great (I think my masseuse was Laura). The real selling point for me is the private patio and the pet-friendly policy -- they allow well-behaved small dogs. Sometimes I take mine along, sometimes I don't, it's just nice to have the option.  Suzy F., March 2006

La Quinta Resort & Spa, La Quinta, CA
If you are in the Palm Desert/Palm Springs area, this is where you should spend your day! La Quinta is beautifully understated, carrying their Mexican heritage throughout their decor and into their treatments. I enjoyed a wonderful warm stone massage, and then a "celestial shower", where you take a warm shower outdoors in a private area with the desert moon and stars shining overhead. You can almost hear the coyotes in the background! The therapists were experienced and the staff quite warm and welcoming. Absolutely excellent!  -- Mary E., May 2006

Spa Casino Resort, Palm Springs, CA
My daughter and I went to Spa Casino in May 2003 for a Mother's Day Spa Day.  When we arrived at the spa, it was very crowded and noisy.  We were herded with 10 to 15 other women as staff pointed down a hallway in an effort to explain where showers and steam rooms are located.   

At the counter a menu was casually flipped to us and we were told to pick our lunch selections, which were to be eaten in the locker room where tables were set up.  We were told to bus our own trays. 

When my daughter asked about the noise level, the desk staff responded "It's Saturday and it's busy."  We thought that was a strange response to make to clients who had come for what was advertised and promised to be a "Tranquility Day."

When we went to the steam room, a patron was complaining about the aroma scent being too strong.  The attendant started bickering with the patron -- with the door to the steam room left wide open.  Another patron had to interrupt and ask that the door be closed.  The attendant left, saying "If she doesn't like it here she can leave."   When my daughter and I left the steam room, she broke into tears from the disappointment.

The entire "spa day" was a special gift for me, and she had paid $680.00 in expenses for the experience.  Because my daughter was still crying during her treatment, a young lady from the front desk came and spoke with us.  She wouldn't give us a refund, but she said we could return on another weekday. 

We both felt terrible, and wanted to leave, so we did. We felt they pulled a bait and switch by not providing the experience they advertised. They didn't seem to care that they had patrons walking around tearful and looking miserable.  

I am requesting they refund my daughter her money and am requesting your assistance.

Virginia, May 2003

Editor's note:  We contacted Spa Casino Resort on Virginia's behalf.  Initially, our telephone calls to Spa Casino were not returned, and our emails to the spa director of Spa Casino Resort were bounced back as undeliverable, as were our emails to the hotel staff. The spa and resort thereafter went through renovations and later in November 2003, they opened new facilities.  Ultimately, the spa agreed to refund Virginia's daughter's money, sent a letter of apology, and included a gift basket.  A regrettable experience, but a professional resolution.

Spa at Pebble Beach, Pebble Beach, CA
I really enjoyed myself at this spa; my massage was the best I've ever had. I will definitely return; thank you. -- Lorie M., June 2002

Luminary Spa, Pleasanton, CA
Amazing spa, I am thrilled to have found it. I've been to several spas in the area and none compare to the fantastic service I received here. The atmosphere is so relaxing and cozy. Very clean, lots of specials and seasonal discounts, the prices are very fair. The staff goes out of their way to please and accommodate you. I've been here many times and it's always a true pleasure, the way a great spa should be. -- Sarah J., June 2007

Granite Bay Spa, Roseville, CA
I love this place! When I walk in I love the smell, the atmosphere, and the people! I always get my haircut and eyebrows waxed here and they do a very good job.  I am always very relaxed when I go to this salon.  They also have nice gift packages, it's a little bit pricey, but it's worth it!   Taylor M., January 2007

Alainn Tú Day Spa, Midtown, Sacramento, CA
I never thought I'd utter the phrase, "My spa," or "my esthetician"  yet here we are. I am not the kind of person who frequents salons, spas, or cosmetics stores.  I get annoyed if my nails are long enough to click on the keyboard, and my beauty shop is the Target clearance endcap.  The thought of setting foot into a nice salon or spa makes my stomach turn, mostly because I know they can tell I don't belong there!  But a combination of a Living Social deal, mixed with my skin deciding I was 14 again, led me to try this place.

This place is casual, small, and cozy.  Jennifer is great.  The room for the facials is so nice...a bed, music, dim lights, it's actually relaxing, even for someone like me!   Jennifer does a great job and really gets to know your skin and asks a lot of questions.  She can suggest things to try (vitamins and what not), and tells you what products to avoid (which includes Target brand.  Damn it).  What I like is that, even when I told her that would buy ANY products that would work for me, she would not sell me any.  She wanted to make sure I liked them first before I bought them, and sent me home with a product that lasted for 9 months!  Every time I go back she assesses how the products are working, and suggests changes to the routine, as well as adding new samples that might be a benefit.  Now my skincare routine is simpler than ever, and I spend the same or LESS than I ever did with the cheap crap!  And it works!

She uses all the natural/organic/"green" kinda stuff, so some people might like that.  I couldn't care less if my stuff was made in a lab or a plant, as long as it works!  Jennifer has a satisfied tom-boy facial customer! -- Christy M., August 2011

AJF Salon Spa, Midtown, Sacramento, CA
Love this place!  After having the worst facial experience of my life and a severe chemical burn at Mosaic, I was wary about trying a new esthetician for a few months.  But I stumbled into AJF after a recommendation from a friend in the beauty industry, and boy am I glad I did.  

Heather is a spectacular esthetician who has a much more advanced understanding of the way different ingredients work together than any other esthetician I've encountered.  I worked for Estee Lauder for eight years and know quite a bit about skincare, but Heather has given me an advanced education.  Moreover, she watches my skin like a hawk and communicates with me about how my skin is feeling throughout masks and treatments so that I don't have a bad reaction.  She uses Glymed, which is a fantastic active ingredient skincare line.  Heather also takes her time getting to know your skin with a questionnaire and a little chat before putting anything on your face.  She actually develops a custom treatment plan for you and your skincare needs.

I started seeing Heather about 6 weeks before my wedding, and thanks to her, my skin glowed on the big day.  Not to mention that she got rid of a last minute stress-zit overnight so that my skin was crystal clear.  She's a goddess!  Heather also offers discounted facials in a series package, which are a bargain.  She does a fantastic job with waxing and sculpting eyebrows too.

Heather recommended that I see Amanda for a blowout and style before my rehearsal dinner, and Amanda was fantastic too.  She did a beautiful job with my hair.  My hair stylist would kill me if I went to someone else for a cut or color. but I would definitely go back to Amanda for a blowout or special event styling any time my regular stylist is unavailable.  

And the young lady at the front desk is always smiling and friendly as well.  

Another perk is that the salon is immaculate.  It's just a lovely, streamlined, clean place.  You will definitely have a positive, relaxing experience here.    -- Laura B., September 2011

Blue Sky Day Spa,  Midtown, Sacramento, CA
Massage was just ok.  Facial was just ok.  Neither were anything more nor anything less.  The shower, on the other hand, was abhorrent. There was mold everywhere and the drain kept backing up so I was standing in water. Gross.  I'd rather spend good money on mediocre services at a cleaner "spa." -- Brooke S., May 2011

Blue Sky Day Spa,  Midtown, Sacramento, CA
While I had a pleasant massage from my therapist at Blue Sky, I left dissatisfied with my experience. While I was getting dressed after my 90 minute massage, I noticed it ended ten minutes early.  Right on the counter in the room was the therapist's schedule, which was full of 90 minutes massages, except for mine.  They had intentionally booked me for 80 minutes, perhaps because I had one of their coupons. Regardless, I felt that they had intentionally tried to rip me off and I will never go back. -- Anne K., April 2010

Blue Sky Day Spa,  Midtown, Sacramento, CA
Bad, bad experience. Cindy was rude and had a horrible vibe about her, the opposite of what you'd like to see at a day spa. Both my husband and my massage was bad and it felt like they were novice masseuses.  Even with the promotions, I would never go back...perhaps that's why they offer the promotions. Hmmm.   Janet Y., August 2009

Blue Sky Day Spa,  Midtown, Sacramento, CA
I've been going to Blue Sky since it opened close to a decade ago and I've never had anything but a delightful experience. The people have always been warm and the services first-rate. For such an intimate space they offer an amazing array of services. Since stats suggest that people are 9x more likely to complain about than to compliment a business, I think it only fitting that I help level the field by saying that some people are just malcontents and are only happy when they're complaining. Try the place for yourself and I think you'll find it to be a convenient retreat from life's stressors and hassles. -- Kelly N., July 2009

Blue Sky Day Spa,  Midtown, Sacramento, CA
I found Blue Sky Day Spa on SpaIndex.com many  months ago, when I was browsing the Day Spa Specials page, looking for promotions for a friend's birthday.  I bought a gift certificate from Blue Sky for my friend who ended up not coming to visit after all, so ultimately I used it on myself.  What a treat! I loved my day here. A complimentary champagne lunch was included with my package.  The spa is in a shady little spot, and was very restful and quiet, even though it faces a fairly busy street through a popular neighborhood.  The owner, Cindy Ajay, and her team have created a quiet refuge in midtown Sacramento, and I plan to return. -- Karen, May 2005

Cézanne Skin Spa,  Midtown, Sacramento, CA
Okay, I'm the Queen of Low Maintenance. So I have absolutely no comment on "sugaring" or "rejuvalight" treatments that everyone else seems to go for at Cezanne. I used a Groupon coupon for a simple  facial (which-- in my little world-- is quite exotic enough.)

Cezanne is a lovely place, very clean, elegant, relaxing ambiance. Everyone who spoke with me there was pleasant, cheerful and professional.

Veronica did my facial and accomplished exactly what I'd hoped for: smoothed out my complexion and did away with some of those pesky blackheads that nobody likes to talk about. The products she used were cooling and smelled delicious. After Veronica had skillfully  massaged the stress out of my shoulders I was so-o-o relaxed that I could only pour myself off the table and glide gently homeward.
-- Kate S., October 2011

Cézanne Skin Spa, Midtown, Sacramento, CA
Bonnie was my esthetician and still does great work, but I recently started getting facials with Dana due to my hectic schedule. Dana is fabulous! She really took the time to listen to me and my skin concerns. I received the Rejuvalight skin treatment and was amazed at how great my skin looked the next day.   I usually get the light frequency treatment to help prevent breakouts, but the rejuvalight treatment helps repair collagen, and the skin around my eyes looks so much better. It really helped lighten that area.   Plus time and time again I always receive great customer service here. Dana really cares about her clients and it shows. -- Frankie P., August 2011

Esea Health & Wellness,  East Sac, Sacramento, CA
Very shady operation.  Like many others on other review sites, I also bought a Groupon for a series and called dozens of times, left messages, emailed, and even tried calling their SF office just trying to book an appointment before my Groupon expired and received NO response.  The SF girl was nice and apologetic, but even she was unable to elicit a response from the Sac location.  I wish I could go to the SF location.  It's unreal to me that this place is still in business.  

Evidently, Groupon has had many complaints about this place for the same reasons.  I spoke with someone there and Groupon quickly resolved the issue by giving me a refund and said that they are dealing with this place.  Thank goodness for Groupon's customer service.  But I've got to say, I'm still irked that I basically loaned them my money up front interest-free for months and never got the service I paid for.  This is definitely one for the Better Business Bureau.    -- Laura B., October 2011

Editor's Comment:   Staff from SpaIndex.com experienced the same lack of communication and refusal to honor vouchers or return telephone calls.

Esthetics By Jeanette,  Country Club North, Sacramento, CA
I've been here to see Krissy for esthetics.  She is a fabulous goddess!  She's really fast and gentle with waxing, and she shapes eyebrows just beautifully.  And she's a total doll too, very sweet and friendly.  

Although in kind of an odd location (across from Country Club mall), the salon is very elegant and stylish on the inside.  It has very pretty and very clean rooms for esthetics, and a nice spacious floor for hair services.  

I'm definitely curious to try the famous Honey Dip.  Next time!    -- Laura B., September 2011

Kintara Day Spa, Midtown, Sacramento, CA
I love the sweet, quaint, private day spa!  I've trusted Victoria with my skin care (peels, microderms) for eight years now, and honestly, you just can't help but love her as a person.  She is the best!!  I am 40, but everyone tells me I look at least 10 years younger. I attribute this to her suggestions and expertise.  I have NEVER been disappointed with my services there and would never hesitate to recommend anyone for facials, peels, waxing, and fantastic advice about how to care for yourself and for your skin. Thank you for all the years of services that have been nothing short of fantastic:)  Cheers!! -- Jen D., January 2011

Luxe Salon & Spa, Midtown, Sacramento, CA
Anita Beebe.  That's all you need to know.  BEST esthetician I know.  I've been with Anita since 2004 when I moved to Sac.  Waxing is phenomenal and painless.  Important to know for the ladies who like a Brazilian wax job.  Brow work is impeccable and clean.  Prices are very reasonable.  She uses DermaIogica products and doesn't leave your face red and puffy after a facial.  I can't speak for the rest of the salon, but Anita gets 5 stars!  -- Lisa S., September 2009

Editor's Comment:   Staff from SpaIndex.com enjoyed a facial from Anita Beebe when she was previously associated with a now-closed facility in midtown. Anita's services were top-notch and she was the only positive aspect of our visit to an otherwise mismanaged and lackluster place.  We are pleased she landed elsewhere.

Mellow Me Out, North Sac, Sacramento, CA
This is one of the best salons in town, especially for massage.  I frequent both this location and the Downtown location and have had a variety of services at each, but I go to the Fulton location regularly for aesthetics services with Michelle, who is fantastic and very gentle with the waxing.  I highly recommend her.  

I've had waxes, pedicures, body wraps, facials, and massages here.  All the services have been relaxing and reasonably priced.  The couples' massage experience is a frequent treat that my husband and I enjoy.  We always feel like the quality of service and overall experience are worth every penny.

In my experience, the staff here are always friendly and professional.  The spa is immaculately clean.  And the services are reasonably priced.  I have been a very happy customer for about 3 years.

I had a lovely spa day with my bridesmaids here recently right before our rehearsal.  We got the star treatment and felt so relaxed.  They offer customized group events with a private room to relax in between treatments.  It really was a perfect way to unwind and beautify before the wedding.  

Insider tip: buy a series of any service you like for a fantastic discount.  It's buy 5, get 1 free and buy 10, get 2 free.    -- Laura B., September 2011

Mellow Me Out, Downtown, Sacramento, CA
This is one of the best salons in town, especially for massage.  I frequent both this location and the Fulton location and have had a variety of services at each, but I go to the downtown location regularly for massage with Steve, who is phenomenal, especially for deep tissue.  I've had waxes, pedicures, body wraps, facials, and massages here.  All the services have been relaxing and reasonably priced.  The couples' massage experience is a frequent treat that my husband and I enjoy.  We always feel like the quality of service and overall experience are worth every penny.

In my experience, the staff here are always friendly and professional.  The spa is immaculately clean.  And the services are reasonably priced.  I have been a very happy customer for about 3 years.

Insider tip: buy a series of any service you like for a fantastic discount.  It's buy 5, get 1 free and buy 10, get 2 free.   -- Laura B., September 2011

Melody Salon & Spa, Midtown, Sacramento, CA
Get your tootsies in open-toed shoe condition here.  This place is always VERY clean, sort of minimalist modern chic decor, and the ladies are very friendly and meticulous.  It's also affordable, and best of all, it's easy to get an appointment (even on a walk-in basis).  They have tons of chairs for both fingers and toes, and even though it's always packed, I've had an easy time getting in even at the last minute on a weekend.  

And, yay!  They're actually open on Sundays!  Not many nail salons are, and that's a huge perk for me.  The selection of colors is very extensive.  They have OPI, the axiom gels, and a huge array of Essie (my personal favorite).  The nail polishes are always fresh.  You won't find tacky old polishes on the shelves (like some places in town).  

My first time there, I went in shortly after having surgery because (1) a pedicure was sorely needed, and (2) I thought it would make me feel a little better.  The ladies were so nice to me and made sure I was comfortable.  I looked like hell and felt like hell, and a simple pedicure was a much needed pick-me-up that brightened my day.  So thank you Melody!  You bought yourself a loyal client with your kindness and good will.

Plus it's right next door to a froyo place, so you can enjoy some frozen delight while you get a pedicure.   -- Laura B., October 2011

Mosaic Midtown Salon Spa, Midtown, Sacramento, CA
I've been in to this salon twice for facials.  The first one was a groupon deal, and it was a pretty decent facial, so I came back for a second one the following month.  Big mistake.

The esthetician used something called a galvanic device on me, which stung a bit while she was doing it (which I told her), but it was about 20 minutes after the facial when I left the salon that my face started burning.  Within an hour, I had all these sores all over my face that were weeping fluid and my skin from hairline to neckline was entirely beet red and painfully burning.  I think that I got a chemical burn.  When I got home, I immediately washed my face with the gentlest milk-calming cleanser I had and put aloe on it.  It actually made it sting even more just to put anything on it.  I called the salon and spoke to the esthetician to ask what I should do, and she suggested cortisone cream and said she would call me the next day to see how I was doing and bring me in for a calming facial.  I never heard from her or anyone at the salon again.

The cortisone cream did help, but my entire face peeled off four times over the course of a week, and I couldn't even put makeup on it because my skin was so sensitive.  The scars from the open sores took even longer to heal.  I looked like a burn victim for over a week.  It was traumatic to have to walk around like that and not even be able to wear makeup.

My skin is not very sensitive, and I've had many a facial in my time and have never had even a minor reaction.  I believe that the esthetician was not properly trained on how to use the galvanic device, and I was very disappointed that she never followed up with me as promised.  Additionally, I left a message for a manager to call me back and never heard from anyone there.  So, it was a horrific facial topped with bad customer service.

Lesson learned, I am much more careful about trying a place for skin treatments just because it has a groupon.  It's not worth it.  If you're looking for a reliable salon experience and a very well-trained esthetician, go a few blocks down to AJF Salon on J Street.  You won't get your face burned off.   -- -- Laura B., September 2011

The Pedicure Lounge, 18th and Broadway, Sacramento, CA
This is a hidden gem, and I do mean hidden.  The nail salon is clean, classy, and stylish.  It's in an odd part of town, but once you walk back into the courtyard (behind the pet hospital) and enter the salon, you're well away from the street and the busy-city sounds and in what feels like a heavenly urban cabana.

The girls here are VERY cleanly and meticulous.  It might take a little longer than a rush job at a typical nail salon, but that's because the extra time goes to extra pampering and perfectionism.  Nothing is worse than paying $25-$30 for a pedicure only to discover little streaks, smudges, and worst of all, those annoying air bubbles because the girl was in a hurry.  You won't have a problem at this place, and you will never feel rushed, only relaxed.

Yes, it's a little more expensive than a lot of places in town, but I think you get what you pay for, especially for the pedicure.  With the pedicure, you get a fabulous (and lengthy) foot and calf massage.  Plus, let's face it, feet are gross, you want to go to a place that has immaculate cleaning procedures.  I've witnessed them clean here, and it's about as thorough as it gets.

The selection of nail colors is excellent as well, lots of OPI.  This is a terrific spot to get the pampering you deserve after a long day at work.   -- Laura B., September 2011

Saqqara Salon de Beaute, Midtown, Sacramento, CA
This is a small salon with hair and esthetic services on a quiet corner of downtown, at 10th and S Streets. Lynn Phillips handles the hair, and is a talented stylist who specializes in cut, color, and offers human hair extensions by Balmain, a top of the line brand, either clip in or bonded.   Kathleen Mikulin offers  all of the esthetic services.  She's an industry expert of long standing, and committed to the science of her profession. Very warm and friendly and keeps my skin looking fantastic.  The salon also offers TRUE Cosmetics, a mineral makeup brand that I love, with makeup services as well.  The Salon is set up in a Moroccan style in a nod to Kathleen's extensive travels in Morocco.  Moroccan art, clothing and shoes are available.  Nibble on fresh dates, almonds, and Mint Tea while waiting for your services.  The salon participates in Second Saturday events, and frequently offers complimentary classes in skincare, makeup and other topics of interests to its clients.  -- Anon, June 2008

Zen Face & Body, East Sac, Sacramento, CA
My husband and I have had fabulous couples' massages here.  The staff and therapists are friendly and professional.  Both of our massage therapists were well-trained, responsive to requests and injury-concerns, and seemed very knowledgeable.  

The spa itself is a lovely small converted home near the Fab Forties.  It has a lovely boutique feel to it, and it is IMMACULATELY clean (very important at any salon or spa).  

I would definitely consider coming back for massage and other services.  The prices are reasonable and it's a very soothing, relaxing environment.  Fabulous place to get pampered!    -- Laura B., September 2011

Spa Tiki, San Diego, CA
I visited Spa Tiki while attending a conference in San Diego. They are located across from the convention center. I had a twenty-five minute wait for my appointment, which I believe is unreasonable. While waiting, I browsed through products and gifts in their store. Some bottles and containers were sticky, others were empty, some had tops left off, etc. The waste basket was full, and it was early in the day. The aesthetician was polite, but the facial was mediocre. Worse, there was quite a bit of sales pressure, even after I explained that I had my own aesthetician and products at home. The massage technician was aloof but competent. I somehow felt like I was bothering her. The decor is a little tacky. It's supposed to be "tropical" but it falls short. Altogether, this was a disappointing experience. Both the spa director and her assistant were not available to speak with me. If you are looking for a relaxing environment and skilled technicians - look elsewhere. -- Donna J., April 2009

Pala Casino Resort, Pala (San Diego County), CA
This was my first spa experience, checked in about 15-20 min early for men's 1/2 day package. 10 minutes after scheduled facial with no response from staff, the massage therapist tells me she can take me now (this was originally scheduled as 2nd therapy). Massage was truncated though (as if I was late in getting in) although the therapist giving facial and body scrub admitted to me she was caught in traffic and late getting in. Informed receptionist of issue, she could not reach a manager so gave my phone number and they had my room number in the hotel. Never heard anything back from them for the extent of my trip. Also informed resort on comment cards and never heard anything back from resort either. The treatments themselves were nice (except for being truncated) and the resort was clean but was very disappointed not to even get an apology from a 4 star resort. The hotel/casino itself was very nice but found the service extremely disappointing. -- Chris R., July 2008

re:fresh, San Francisco, CA -- NOW CLOSED
On my second visit to this spa my treatment was a facial. I arrived at exactly the time for my appointment, but was told that I was late. I protested, and was then informed the spa had a mandatory 15-minute advance check-in policy, so, my treatment would have to be cut short.   I was not informed of this policy when I booked the appointment.

I was shown to the locker room where I quickly changed. My aesthetician greeted me in the locker room and took me back immediately to the treatment room and set to work on the facial. She sped through the treatment and did not complete all aspects of the facial. The treatment I requested was a deep cleansing facial with arm, neck, and upper back massage. She did not perform any massage but did give me an "upgrade" on my mask since she couldn't do the whole treatment due to my  "late arrival."  The facial was one of the worst I have ever received and I was very unhappy with the service.

I complained to the manager on duty and asked for a discount on the service. She refused because I had been "late" but did give me a free upgrade on a future facial, which is useless to me because I won't be returning to their facility. The staff is generally polite but I will not return to this day spa when my patronage obviously means very little to them. -- Anonymous, 2007

Editor's Comment:    While it is regrettable that this patron had a disappointing experience at the spa, this review makes for a good opportunity to discuss spa etiquette.  It is industry policy to request all patrons check in sufficiently early that they are ready for the treatment to begin at the appointed time, not standing at reception saying "Hello, I'm here."

A beverage is usually offered, and there is time required to change into spa attire, put away a purse and keys, and get onto the table, and discuss the treatment.  One doesn't simply walk in the room and immediately get a facial AT the appointed time.  Your esthetician needs you to be on her table, read for the treatment to begin, and not walking in the front door.  

Further, the esthetician must clean the room between patrons, and ready it with fresh linens and the refilled or different components for the next service to be rendered. Massage therapists need a break -- the tension they removed from YOUR muscles, are now infused in their hands and shoulders and arms.  This "window of time" afforded by an early check-in is customary throughout the industry and can be found on most every website and menu for a spa or salon. 

In addition to making for a more pleasant experience for the patron, it also avoids penalizing the next patron, who must then wait for the room to be cleared and prepared following a late start for the previous guest. Even five minutes delay can make quite a bit of difference in an efficient schedule.  

It would appear from this review that the spa elected to adhere to its policy (and likely had another patron waiting), and appropriately so. It would have been good customer service had the spa informed the patron of the early check-in policy, at the time the service was booked. Unfortunately, that didn't occur.  The spa may have mistakenly thought this patron was already aware of the policy from her prior visit.  In any event,  the upgrade during the treatment, and an offer of a future upgrade, was, in our opinion, a very generous response to the situation and indicative of the spa caring for its clientele. Unfortunately, it wasn't perceived as such, but we respect that it is often difficult to remedy a disappointing experience.

Our readers should take note:  Whenever possible, arrive as early as fifteen minutes in advance to both enjoy your spa treatment to the fullest, and get the most value.

Sea Spa, Santa Barbara, CA
This review relates to a lack of courtesy and public relations. I contacted Sea Spa to organize a bridal shower. The web site and services offered look sumptuous. Unfortunately, the service did not live up to that promise. It took them 5 days to return my call, despite the fact that I was told someone would call the next day. The phone staff were somewhat abrasive. For example, when I asked if salon services (such as manicure/pedicure) would be available to a bridal party in addition to spa services, I was simply told "We are not a nail shop." When I shared this information with the group concierge and suggested that from a customer relations perspective, it was somewhat off-putting, she said simply "You are one of a million, and we are number one, so this must be an issue just with you." I was surprised, as most other service-oriented businesses I deal with at least give lip service when feedback is offered in a friendly way. Based on this episode, I decided to plan the spa party elsewhere, and feel strongly enough about it that I wanted to share the experience with others.  -- Melissa F, February 2004

Editor's Note: Inquiring as to whether manicure and pedicure services are available at a day spa is a perfectly reasonable request, particularly given the reason for the visit -- bridal party preparation.  To dismiss the provision of manicures and pedicures as services offered only in "nail shops" sounds snide, and does a disservice to nail technicians everywhere. -- SpaIndex.com

Image West Salon and Spa, Sunland, CA
I had been looking for a first class Spa and Salon in my neighborhood when I came across a goldmine! Image West Salon is the best Salon that I have been to from Encino to Pasadena. The salon features full service color, cuts, nail services, hair extensions and even permanent makeup. Debra, the owner was very friendly and helpful, her hairstylists are highly educated. The spa is very private and tucked away from the rest of the services. The spa has a steam room, massage rooms, facial rooms, the variety of services and the knowledgeable staff is again is top notch. They also have a Raphaologist, ear candling, dermabrasion, detoxification. I found this skill range and commitment combined with sincere friendliness to be the prevalent through out the staff. Overall, I trust them. -- Terry A., January 2008

Cal-a-Vie, Vista, CA
What an experience!  The staff was great!  The hikes were hard, but felt great.  The treatments were wonderful, and so was the food.  Can't wait to go back. -- Kathleen N., November 2002

Cal-a-Vie, Vista, CA
The fitness program is killer, but the treatments are in a class all themselves. Fabulous, knowledgeable staff, and incredible menu. Plopped in the hills of warm San Diego, what more could you ask for? Truly my best spa experience. -- Annie P., April 2001

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