Lost your invoice?  Unsure Amount to Pay? 

Request an invoice from our billing department.  An invoice will be emailed
and payment (US funds only) may be made via credit card link within the email.
We reserve the right to withhold publication of the listing until payment is
received, and, for listings already published, to move them to an unpublished area
in the event of past due accounts.  See Note, bottom of page.

Spa Index offers among the lowest spa marketing fees in the industry, and we do so without annoying advertisements, pop-ups, and banner farms.    We work quickly to get your listing completed, generally within ten (10) days of your application, and in many cases, the same day.  We work hard to respond to all modification requests within 48 hours but with more than 7,500 listings, a delay may occasionally occur.  The preferred method to contact us is via email, using our contact form on our "Contact" page.  We want your listing to bring you new business.  That's why we are here.  We only ask that our invoices be paid upon receipt, with good funds.  

Late Fees:

If your listing is already published (visible to the public on the page of your choice), we reluctantly add a 1.5% monthly late fee for invoices remaining unpaid. In certain cases, invoices are due Net15, and in other cases, Net30. 

Republication Fees:

We even more reluctantly charge a Republication Fee of 25% of your Listing Fee, up to $35.00, for listings which have expired and must be moved to a "holding page."  It takes time to remove, store, and republish a listing.  We will send several reminders in advance of your expiration date, and we will even nudge you a few times after the expiration date.  However, please don't take advantage of our liberal policy by delaying payment of your listing fees. 

Returned Check Fees:

Returned checks are costly to both your business, and ours. We recommend a credit card.  When a check is returned as "insufficient funds" we impose the following costs:

• Full cost of the charge assessed by our banking institution, $32.00 as of Jan 1, 2007

• PLUS, a bookkeeping fee of $35.00 (time spent to adjust accounts receivable records, reinvoice and notify client, alert webmaster to expired listing, etc)

• PLUS, a webmaster republication fee (time spent to remove and restore a listing) not to exceed $35.00

• Potential Charge for a Returned Check:  Up to $102.00

Refunds:

Spa Index Media displays online directory listings for day spas, stay spas, and spa and beauty vendors. Listings are for a one year minimum period, and renewed annually until cancelled by the client. Cancellation requests are accepted at time of listing renewal invoice. Listing cancellations may be requested prior to the expiration of the one year period, or within 10 days after a renewal invoice, however, prorated listing fee refunds are NOT available for early termination. Refunds are not made when a spa ceases operation or changes ownership.

Refunds of listing fees are made only when Spa Index Media elects to cancel a listing arrangement of its own accord for administrative reasons (including consumer complaints, customer service issues, or other reasons in our sole discretion).

Spa Index Media reserves the right not to a list a spa or salon facility in its sole discretion.

Write to our Controller with any concerns regarding your invoice:  Billing @ SpaIndex.Com