Lost your invoice?  Unsure Amount to Pay? 

Request an invoice from our billing department.  An invoice will be emailed and payment (US funds only) may be made via credit card link within the email. We reserve the right to withhold publication of the listing until payment is received, and, for listings already published, to move them to an unpublished area in the event of past due accounts.  See Note, bottom of page.

Late Fees:

If your listing is already published (visible to the public on the page of your choice), we reluctantly add a 1.5% monthly late fee for invoices remaining unpaid. In certain cases, invoices are due Net15, and in other cases, Net30.  Group Members renewing 20 or more properties are given a Net45 period.

Republication Fees:

We reluctantly charge a Republication Fee of 25% of your Listing Fee, up to $50.00, for listings which have expired and must be moved to a "holding page."  It takes time to remove, store, and republish a listing.  We will send reminders in advance of your expiration date. 

Returned Check Fees:

Returned checks are costly to both your business, and ours. We recommend a credit card.  When a check is returned as "insufficient funds" we impose the following costs:

Full cost of the charge assessed by our banking institution, $32.00 as of Jan 1, 2011

PLUS, a bookkeeping fee of $35.00 (time spent to adjust accounts receivable records, reinvoice and notify client, alert webmaster to expired listing, etc)

PLUS, a webmaster republication fee (time spent to remove and restore a listing) not to exceed $50.00

Refunds:

Spa Index Media displays online directory listings for day spas, stay spas, and spa and beauty vendors. Listings are for a one year minimum period, and renewed annually until cancelled by the client. Cancellation requests are accepted at time of listing renewal invoice. Listing cancellations may be requested prior to the expiration of the one year period, or within 10 days after a renewal invoice, however, prorated listing fee refunds are NOT available for early termination. Refunds are not made when a spa ceases operation or changes ownership.

Refunds of listing fees are made only when Spa Index Media elects to cancel a listing arrangement of its own accord for administrative reasons (including consumer complaints, customer service issues, or other reasons in our sole discretion).

Group Rates:

Read our Group Rate Policies

Spa Index Media reserves the right not to a list a spa or salon facility in its sole discretion.